Privacy Policy & CCPA Privacy Notice

Privacy & Security Shipping & Returns Return Policies and procedures BOL & Shipping Requirements Terms & Conditions

Updated on January 1, 2020

What is personal data?

Personal data means all information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The TLDR for California residents is:

We do not sell your Personal Information.

Ingredients Online is complying with the CCPA and considering its underlying principles in how we think about customer trust and data privacy as a core pillar of our business. We are providing CCPA-specific privacy details to supplement the information and disclosures already contained in our Privacy Policy. This notice applies to individuals residing in California from whom we collect Personal Information.

Information we may collect from you is as follows (Categories of Personal Information in Cal. Civ. Code 1798.80(e)):

Personal Data: Name and email address, demographic information such as country, address, postcode, telephone number, fax and your company; billing details, order details information, signature, bank account number, credit card number, debit card number, or any other financial information; employment, employment history

Internet or Other Electronic Network Activity Information: Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application or advertisement

Inferences Drawn from Personal Information: Consumer profiles reflecting a consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

Information we DO NOT collect from you is as follows (Categories of Personal Information in Cal. Civ. Code 1798.80(e), Characteristics of Protected Classifications under California or Federal Law):

Personal Data: Social Security number, physical characteristics or description, passport number, driver's license or state identification card number, insurance policy number, education, medical information, health insurance information, race, color, ancestry or national origin, religion or creed, age, mental or physical disability, sex (including gender and pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity or expression, medical condition, genetic information, marital status, military and veteran status

Biometric Information: Physiological, biological, or behavioral characteristics, including DNA, that can be used, singly or in combination with each other or with other identifying data, to establish individual identity, such as imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information

Geolocation Data: Precise physical location

Sensory Information: Audio, electronic, visual, thermal, olfactory, or similar information

Professional or Employment-related Information: Job application or resume information, past and current job history, and job performance information

Non-Public Education Information (as defined in 20 U.S.C. 1232g; 34 C.F.R. Part 99): Records that are directly related to a student maintained by an educational agency or institution or by a party acting for the agency or institution

Commercial information we may collect from you:

Products or services purchased, obtained or considered, or other purchasing or consuming histories and tendencies

How do we use personal data we collect?

When we collect your data, we use it to provide you better information about products, services, and special offers to benefit you. To be more specific, we use your data to: Provide products and services for you, process transactions and manage your orders, send notification about information exchange between you and Green Wave Ingredients/Ingredients Online, send you promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided; prevent activities that destroy your accounts, contact and solve your problems in some specific cases, run analytics or collect statistics

Collection and Disclosure of Personal Information

In the preceding twelve months since this notice was last updated, we have collected Personal Information from general sources including you, your use of our services, your devices, our affiliates, our vendors, and our service providers. More specific information about Personal Information we collect is laid out in this notice and in our Privacy Policy, which we update from time to time.

As also explained in our Privacy Policy, we share your Personal Information with the following categories of CCPA third parties:

Vendors and service providers
Third parties integrated into our services
Third parties as required by law and similar disclosures
Third parties in connection with a merger, sale, or asset transfer
Other third parties for whom we have obtained your permission to disclose your Personal Information

How do we protect your personal data?

We are committed to protect customer personal information and make every effort to maintain the safety of the information that our customers provide us.

Individual rights

Under the Data Protection Legislation, you have the following rights to protect your privacy:

- Right to be informed: You have the right to be provided the clear information about the collection and how we use your personal data. All the information you need for this right are performed in this Privacy Policy.

- Right of access: You have the right to access your personal data. You can request us to provide you all information about you that we store without any fee.

- Right to rectification: If you find any incorrect or incomplete information in your personal data, you can require us to rectify. With logged-in uses, you can go to your account information to edit or add your new information.

- Right to erasure: You have the right to ask us to erase your personal data in some specific cases. Please note this right is not absolute and only applies in certain circumstances.

- Right to restrict processing: You have the right to request the restriction or suppression of their personal data. This right also isn’t absolute and only applies in specific cases. Please send us the requirement along with your reason to object the processing your data on our site.

- Right to data portability: Along with the right to access, you can ask for a copy of your personal data that you provided to us, or require us to provide this directly to another party.

- Right to object: You have an absolute right to stop your data being used for direct marketing by making a request to us.

- Rights related to automated decision making including profiling: You have a right to object a decision based solely on automated decision-making.

If you would like to request anything related to the rights above, please email us at marketing@ingredientsonline.com

Your California Privacy Rights

If you are a California resident, you may exercise the following rights.

Right to Know and Access: You may submit a verifiable request for information regarding the: (1) categories of Personal Information collected or disclosed by us; (2) purposes for which categories of Personal Information are collected by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you during the past twelve months.

Right to Delete: Subject to certain exceptions, you have the option to delete Personal Information about you that we have collected from you.

Verification: Requests for access to or deletion of Personal Information are subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations.

Right to Equal Service and Price: You have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights, subject to certain limitations.

Shine the Light: We do not rent, sell, or share your Personal Information with nonaffiliated companies for their direct marketing purposes

Submit Requests: To exercise your rights under the CCPA, you request or an agent to make a request on your behalf by contacting us at marketing@ingredientsonline.com.

Cookies

Cookies are little data files that are stored in internet users’ browsers. The information in cookies is set by the server and it can be used by that server whenever the user visits the site. Websites use cookies to identify users, remember actions or preferences, help users not to re‑enter information when browsing from one page to another or when visiting the site later. Cookies can also be used for target advertising and to show adverts relevant to something that the user searched for in the past. Click here read our Cookie Policy.

You can set your browser to reject cookies and can delete them in the browser whenever you like.

Legal basis for processing your data

Whenever we use your personal data, we will have a legal basis to do this.

Consent: This applies where you provide your personal data and specifically consent to us using it to provide you with a specific service, for example: You can receive our emails about product updates, Ingredients Online news or promotion information from us. If you want to stop getting from us, you can unsubscribe our emails.

The performance of a contract: It means that you give us your data and we will provide you products and services. For example, you create and manage an account on our website.

Consent withdrawal

You can withdraw your consent to our processing of your personal data, when such processing is based on consent. In these cases, it is impossible for us to offer customers the best services. When you withdraw your consent, this does not affect the lawfulness of our processing before your withdrawal.

Data breach report

In case there is any data breach, we will notify the supervisory authority without undue delay (and certainly within 72 hours of becoming aware of a breach). If the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay.

How long we keep your personal data

We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained: keep ongoing relationship with you and provide the services to you. This will help to provide you with the best services and latest updates about products, as well as Ingredients Online news. In case you want us to remove, update, or modify your personal data, please contact us.

Third-party links

Our website can include some links of other third-parties. However, these parties have their separate privacy policies, which means that we are not responsible for content and activities of these websites.

Contact us

If you have any questions about products or services of Green Wave Ingredients / Ingredients Online, please feel free to ask us for help.

Email: marketing@ingredientsonline.com

Tel: 877.550.3600